Cancelling Your Order

You can send a cancellation right here on the website. At the end of this page there is a form that sends it immediately, without logging in; you will promptly receive an e-mail confirming what you sent and the date and time you sent it. The text below is for a cancellation by letter or e-mail. First, though, please read when you can cancel in New Zealand, because it is not "always within 14 days" as it would be in Europe.

1. Where to send it

Seller: Lukáš Kantor, Company ID (IČO) 03177009, registered office Milíkov 244, 739 81 Milíkov

Contact e-mail: contact@heroofthebook.nz

2. Notice of cancellation

I hereby give notice that I cancel the contract for the following order:

• Order number and product: e.g. "Gift voucher for a digital book"
• Date of the order: DD / MM / YYYY
• Name: name and surname
• Address: street and number, suburb, city, postcode
• E-mail / telephone: contact
• Reason for cancellation (see section 3): e.g. "voucher not yet used"
• How the order was paid: card / bank transfer; we refund to the same means of payment

Date: DD / MM / YYYY

Signature (only if sent on paper): signature

3. When you can cancel

New Zealand law gives no general right to cancel an online purchase without a reason. The cooling-off period in sections 36K to 36M of the Fair Trading Act 1986 applies only to uninvited direct sales, where a trader visits your home or workplace or telephones you uninvited; an order you place on this website yourself is not one. A personalized book is made for one child and its creation starts straight after payment, so we do not offer a no-reason cancellation of a book either. You can cancel in these situations:

• A gift voucher within 14 days of purchase, if it has not been used. We refund the amount paid within 14 days of receiving your cancellation; if the voucher has been partly used, we refund the unused part. No New Zealand statute requires this; it is our own contractual commitment (Art. 13 of the terms and conditions).
• We cannot create the book you paid for. Then we refund the full price without delay, and you do not need to send anything.

A faulty book or audiobook is not a matter for this form. Under the Consumer Guarantees Act 1993 you are entitled to have it put right, and where the fault is substantial or cannot be put right, to a refund; those rights cannot be excluded by any agreement (section 43(1) of that Act). See the complaints policy.

4. What happens after you cancel

• We confirm receipt by e-mail and refund the amount due within 14 days, to the same means of payment wherever possible.
• If you paid by card and we do not refund you, you can ask your card issuer for a chargeback. The other routes, including the Disputes Tribunal, are listed in Art. 12 of the terms and conditions.

5. How to send it

• Through the form at the end of this page. It is sent immediately and you receive a confirmation by e-mail with its content and the date and time of sending.
• By e-mail to contact@heroofthebook.nz (copy the completed notice into the body of the message).
• By post to the seller's registered office stated above.

Nothing on this page limits a right you have under New Zealand law; if the two differ, the law prevails.